• Feedback collection: Gather customer feedback through surveys and forms.
• Data analysis: Gain insights from collected data for informed decision-making.
• Customizable surveys: Tailor surveys for relevant and actionable feedback.
• Real-time feedback: Collect customer feedback promptly for timely improvements.

Pros

Valuable insights, data-driven decisions, improved experience, continuous improvement, and brand management.

 Cons

Data bias, limited context, interpretation challenges, overreliance, and implementation obstacles.